FREQUENTLY ASKED QUESTIONS
Do Parcelgiants only ship in UK?
No we ship UK, Europe and Worldwide
Do Parcelgiants only ship Air?
No we ship Road, Sea and Air
I have an Import can I import through Parcelgiants?
Yes you can but you are liable for all duties and taxes before delivery, Please contact us to arrange
Can I ship glass through Parcelgiants?
Yes you can but you are not covered for Damage
I have Hazardous goods to ship in UK, can I ship these with Parcelgiants?
Unfortunately no, although we can carry them as a freight shipment outside UK, Please contact us for more information or advice on shipping Hazardous Goods in UK
I have a shipment over 70 kilos can I ship this in UK?
Yes, as long as each piece weighs less than 70 kilos, any piece with a gross weight above 31kilos is liable to additional handling due to health and safety requirements, if it is a single piece then we can only carry it as a pallet
What is the largest size of parcel I can ship with Parcelgiants?
419cms length and girth combined, 270 cms long, 70kgs in weight, anything bigger can be shipped by Parcelgiants Freight Services
How do I measure length and girth?
Length + 2x Width + 2x Height
Step 1. Determining Length
- Measure the longest side of the package, rounding to the nearest inch. This is your length.
Step 2. Determining Girth (2x Width + 2x Height)
- Measure the width of the package, rounding to the nearest centimetre. Multiply this number by 2.
- Measure the height of the package, rounding to the nearest centimetre. Multiply this number by 2.
- Add these two numbers together. This is your girth.
Step 3. Add the length and the girth together. This is your package measurement.
Step 4. Weigh the package to obtain its actual weight.
I have an odd shaped box to send how do I work out the length and girth?
Measure boxes or containers that are not rectangular to determine the package measurements and whether the package is within maximum limits. Treat the irregularly shaped package as if it were in a regular rectangular box. Measure the length, width, and height of the package from its extreme points.
We would prefer that all shipments are in Fibreboard or cardboard boxes, although items can be carried in alternative packaging materials but additional handling maybe chargedDo all parcels have to be in boxes?
I dont have anything to pack my good in?
All parcels must be securely packed before shipping, with sufficient cushioning around any fragile items
Can the driver pack my goods when he arrives?
The driver doesn’t have any means to pack your goods and all goods must be sufficiently packaged before you book the collection
How is it best to tape up the box?
Seal the flaps of your shipping container using six strips of poly tape. Use a strong tape with a minimum width of 48mm. For regular boxes where the flaps meet in the middle, apply three strips of tape to both the top and bottom of the box, so the middle and two edge seams are sealed. Do not use masking tape, cellophane (office) tape, duct tape or string or paper over wrap.
